1. Cancelling renewal
Cancellation stops future renewal. Unless the checkout states otherwise, access remains available until the end of the already-paid billing period. Deleting an account is not a substitute for cancelling a recurring subscription.
2. Refund requests
Requests should include the ATSRS account email, transaction reference, charge date, amount and reason. Do not send card numbers, CVV values, passwords or one-time codes. ATSRS will review whether the charge was duplicated, unauthorised, technically unsuccessful or otherwise refundable under applicable law and the checkout terms.
3. Duplicate or incorrect charges
A confirmed duplicate charge or an amount different from the amount authorised at checkout will be corrected or refunded. A pending bank authorisation is not always a completed charge and may first need to expire or be released by the bank.
4. Consumed services and add-on credits
Where legally permitted, amounts for already-consumed AI scans, message credits or other immediately delivered digital services may be non-refundable if the user expressly requested immediate performance. This does not limit mandatory consumer rights.
5. Refund processing
Approved refunds will be sent through the original payment channel. ATSRS will record the refund promptly, but the customer’s bank controls the time needed for the amount to appear.
6. Statutory rights and disputes
Nothing in this policy removes rights that cannot legally be excluded. Users should contact ATSRS first so the transaction can be investigated. Chargeback or bank-dispute rights remain subject to the cardholder’s bank and applicable rules.
Service operator: “HBA” Məhdud Məsuliyyətli Cəmiyyəti
VÖEN: 1402128381
Registered address: AZ1095, Bakı şəhəri, Nəsimi rayonu, Rəsul Rza küçəsi, ev 47, mənzil 6